Global

Certified Defense

Focus on building your business while the CipherLab Service Advantage shields your devices. Industry depends on efficient technology. CipherLab will oversee your hardware to prevent and repair failure. Trustworthy electronics such as our resilient mobile computers, barcode scanners and RFID readers are vital to productivity. However, a solid warranty program will guarantee your business doesn't suffer interruption or loss of assets due to breakage. The CipherLab Service AdvantageTM fixes or replaces devices rapidly and affordably. The purchase of our products is a worthwhile expense, as their durability and warranty plan keep your company running smoothly.

Fend Off Unexpected Repair Costs
CipherLab manufactures sturdy mobile computers and other devices. Nevertheless, usage in factories and other sites with a lot of activity can lead to accidents. The CipherLab warranty program verifies a skilled technician will mend your device back to working condition. Whether liquid spills, significant falls, animal damage or prolonged use lead to a breakdown, we rebuild our products with no hidden fees. Electronics appear brand-new once they are fixed. Upon return, the device will contribute to your enterprise's operation just as before.

Flexible Service Options
The CipherLab Service Advantage comes with an assortment of preventative choices. Customers can choose from our Standard, Extended, Essential and Premium Warranties for up to 5-year protection. Each plan varies in length of coverage and assurance categories such as hardware defects, firmware upgrades, accidental damage and shipping turnaround. Extensions can be purchased if required.

Online RMA Service
Customers experience a hassle-free RMA process through the CipherLab online returns platform. Warranty participants can log in to the site from any location to open and manage a claim. CipherLab representatives are eager to assist and will address your concerns as quickly as possible.

Fast Turnaround Time
CipherLab recognizes your business needs repair work done promptly. Technicians will have your device fixed and shipped back between 2-7 days, depending on your warranty plan. In this brief period, electronics are tested and restored thoroughly yet swiftly. CipherLab regards every situation with urgency, as our representatives understand that performance gaps would negatively impact your company.

Value-added Maintenance
When CipherLab specialists repair your hardware, they also improve the device's software. They will install complimentary security and Android operating system updates*. Upon return of the device, functionality will be smoother, data will be secured and upgraded features will be ready for use. Completing these processes will allow your CipherLab device to outlast the competition and produce a solid return on your investment.

* Available for the Essential and Premium service programs.

Device Commissioning Service
Avoid extra nuisance with device commissioning. The CipherLab Service Advantage respects that your technology is customized to enhance your business. The team practices device commissioning to preserve your operational requirements. When the device is shipped back, the pre-existing operating system, business applications and software will remain as it was originally manufactured, unless it is specified upon filing the RMA service. Exceptional commissioning is subject to a service charge. CipherLab realizes that without these features in place, your business may face daily obstacles. Without setting up commissioning, the company's information technology department, or a third-party company, would have to re-install your preferences. Save time and effort with this added feature.



CipherLab Service AdvantageTM
Standard Extended Essential Premium
Contract Length 1 Year 2, 3 and 4 years 3 and 5 years 3 and 5 years
General Coverage Warranty Repair V V V V
Normal Wear and Tear - - V V
Accidental Damage - - V V
All Material Parts and Labor - - V V
Device Diagnostic Tool1 V V V V
Software Updates Android Updates / Patches V V V V
Android Version Upgrade Optional Optional V V
CipherLab ReMoCloudTM - - ReMoCloud (Standard) ReMoCloud (Standard)
Zero-touch Enrollment - - V V
Standard Device Commissioning Optional Optional V V
Turnaround Time and Shipping Repair Turnaround Time 7 business days after received by service center 5 business days after received by service center 3 business days after received by service center 2 business days after received by service center
Shipment Receiving - - - V
Retrun V V V V
Worry-Free Same Problem
after Repair within 90 Days
V V V V
Add-on Services Battery Insurance - - Optional Optional
Replacement Device - - - Optional
Spare Pool  Service - - - Optional
Technical Support V V V V
  1. The device diagnostic tool is available for RS35 only.
  2. The rights of explanation for the terms regarding the defects and repairs shall be reserved by CipherLab.
  3. Service availability may vary by country. Please contact your CipherLab representative for a list of CipherLab mobile computers eligible for CipherLab Service Advantage.
  4. When it is in need of repair, please log in CipherLab RMA System, http://e-rma.cipherlab.com.tw, and fill in an RMA request form.
  5. Accessories are provided with an extended warranty of 3 months.
CipherLab Service Eligibility Guidelines
CipherLab Service Advantage Brochure