A leading healthcare logistics provider in Southeast Asia modernized its daily operations by adopting CipherLab’s RS38 mobile computer together with the Pic ’n Fill OCR solution. The company previously relied on manual entry of REF, LOT, and expiration information—an error-prone and time-consuming task that slowed workflow performance and increased operator fatigue. Through real-world workflow analysis, CipherLab delivered customized Text Rules and Plug-ins that accurately extract only the required data from complex label information.
By eliminating unnecessary on-screen selections and repetitive key-ins, the new OCR-driven workflow significantly improves data consistency and reduces physical strain on operators. During implementation, the RS38 and Pic ’n Fill OCR achieved strong pilot results, including 99% accuracy and a dramatic reduction in data-entry time. The streamlined process also enabled the customer to lower labor requirements and reduce dependency on costly TE licensing.
CipherLab’s agile, localized support played a key role in ensuring rapid deployment and smooth optimization. With next-day on-site service and fast technical adjustments, the customer gained a stable, scalable workflow model that is now being rolled out across additional regional facilities. This successful deployment demonstrates how targeted automation and reliable mobile computing can transform healthcare logistics operations and support a future-ready supply chain.
