Leading Asian Healthcare Logistics Provider Optimizes Accuracy and Efficiency with CipherLab RS38 and Pic 'n Fill OCR Solution
Healthcare Logistics Solutions
Digital transformation should simplify, not complicate
Headquartered in South-East Asia, this leading Asian healthcare logistics enterprise operates a comprehensive network across the region, with this case focusing on one of its key regional hubs. Managing complex inbound, outbound and cold chain operations for medical products requires absolute data accuracy, yet the field team long relied on manual entry for REF, LOT, and Expiration Dates. This process was time-consuming and error-prone. Furthermore, escalating licensing costs for their Terminal Emulation (TE) system and unresponsive technical support frequently disrupted operations. Facing a device replacement cycle, the enterprise sought a fundamental workflow transformation rather than a simple hardware upgrade.
Pic 'n Fill OCR Customization for Precise Data CapturePartnering with CipherLab, the client deployed mobile computers, including the RS38, and implemented the Pic'n Fill™ OCR solution across its inbound and outbound workflows. After analyzing operator behaviors in real work conditions, CipherLab rapidly developed customized "Text-Rules" and "Plug-ins" aligned to the three critical data fields-REF, LOT, and Expiration Date.
Utilizing the OCR Text rule (filter) capability, the solution extracts only the required data from large datasets, eliminating unnecessary on-screen selections and reducing reliance on operator judgment. By automatically removing extraneous text such as “REF” and “LOT,” the workflow requires fewer clicks and achieves faster processing. This reduction in repetitive key-ins and constant screen interactions further streamlines the process. With minimized motion and simplified steps, operators experience reduced fatigue, while maintaining high levels of consistency and accuracy throughout daily operations.
Achieving 90% Efficiency and 60% Labor SavingsThe implementation delivered clear, measurable improvements. Data entry time was reduced from 60 seconds to just 5 seconds per item, achieving a 90% increase in process efficiency. The OCR solution achieved 99% accuracy, significantly reducing error rates and improving overall data reliability.
With the streamlined workflow, manpower requirements were reduced by 60%, decreasing the need from 10 workstations to just 4. Combined with the removal of expensive legacy software fees, these operational gains collectively improved the organization'scost structure and long-term scalability.
Agile, Localized Support & Future ScalabilityCipherLab'sagile, localized support left a lasting impression. Whether for OCR optimization or TE configuration, CipherLab provided next-day on-site assistance, resolving issues much faster than the indirect support channels of other brands. This project has established a standardized, scalable workflow. Moving forward, the enterprise plans to replicate this success by upgrading equipment across its regional warehouses, further enhancing supply chain competitiveness.
By integrating the RS38 mobile computer with the Pic 'n Fill OCR solution, CipherLab transformed a previously manual, error-prone task into a streamlined, high-velocity workflow. The solution reduces unnecessary touchpoints, minimizes operator fatigue, and ensures consistent data accuracy—delivering practical efficiency gains without compromising ergonomics. This deployment demonstrates how agile support and targeted automation can significantly elevate operational performance and build a foundation for a future-ready supply chain.