Improving Mobile Ticketing in Parking Enforcement with CipherLab Pic'n Fill OCR Solution
On-street Parking Management
Challenges
Despite the adoption of mobile ticketing solutions, several challenges persisted.
One of the major challenges was time-intensive manual data entry. Attendants were required to manually type in license plate numbers, leading to inefficiencies and frequent errors. This repetitive task slowed down the ticketing process and increased the likelihood of inaccuracies, affecting the overall efficiency of parking enforcement operations.
Additionally, increased fatigue and operational delays were notable concerns. The repetitive process of visually recognizing and entering data prolonged the time required for each ticket. As a result, attendants experienced higher levels of fatigue, reducing their efficiency and impacting their ability to perform optimally throughout their shifts.
Solution: CipherLab RS36 Touch Mobile Computer with Pic'n Fill OCR
Recognizing the limitations of manual data entry, the Transportation Bureau of Kaohsiung City Government Parking Management Center sought an advanced solution to enhance accuracy and efficiency. After evaluating various technologies, they selected the CipherLab RS36 Touch Mobile Computer, equipped with Pic'n Fill™ OCR technology , to revolutionize parking enforcement.
Powered by edge AI technology and a PDAF lens, this innovative system allows for automated tracking and location of license plates, assuring fast, accurate, and reliable data capture and storage. Operators no longer need to manually capture license plates and continuously click the capture button while issuing tickets, effectively improving user experience and reducing work fatigue.
Pic'n Fill OCR technology quickly and accurately recognizes license plate data. By automating data entry into the designated column, this technology significantly reduces errors and enhances efficiency, thereby eliminating the need for attendants to manually input plate numbers.
With the new solution, the ticket processing time is reduced from 8-10 seconds to just 6-8 seconds, leading to a 25% increase in efficiency. Additionally, this speed boost enables attendants to issue 10% more tickets within the same working period, improving overall enforcement coverage. This advancement streamlines workflow, allowing attendants to focus on parking patrol and ticketing without distractions.
One of the key features of the CipherLab RS36 is its durability and outdoor readability. Designed to withstand the challenges of outdoor use, the RS36 features a rugged, water- and dust-resistant build that ensures uninterrupted performance in varying weather conditions. Moreover, its high-brightness 630-nit display allows attendants to view information under direct sunlight or in low-light environments.
CipherLab’s Pic'n Fill Solution stands out for its proven industry success. Its successful deployment in Taipei City demonstrated the solution’s reliability and effectiveness, giving Kaohsiung City Government Parking Management Center the confidence to implement it. This real-world validation reassured decision-makers that the solution could meet their operational needs with efficiency and precision.
Beyond its technological capabilities, CipherLab is committed to customer-centric and agile support. The company provides real-time, on-site, and remote assistance to ensure a smooth transition and optimal system performance. Additionally, CipherLab actively incorporates user feedback, continuously refining its solution to enhance usability and operational efficiency.