Footwear Manufacturer Replaced Its Handheld Devices with CipherLab RK95 and RK25 for Better User Experience and Quick Customer Service Support

A world renowned footwear manufacturer, headquartered in India, uses CipherLab RK95 and RK25 in its warehouses to optimize their operation. The footwear manufacturer serves more than 1 million customers per day, employs over 30,000 people, operates more than 5,300 shops, and manages 23 production facilities. It has a retail presence in over 70 countries across the five continents, and has five factories and two tanneries in India alone.

Originally, the footwear manufacturer used Zebra handheld devices for WMS operation and PI audit purposes. However, the manufacturer had some problems while using these handheld devices, such as having a display screen that was not big enough, reporting numerous pistol grip and damaged screen incidents, and receiving many complaints and its hard to depress pistol and non-removable battery. With all these issues being reported and receiving typically negative user experience feedback, the manufacturer decided to look for an alternate handheld device solution: screen size, ergonomic design, quick service support and mobile device management solution for efficient deployment being some of the top requirements.

The two models that they deployed were what CipherLab designed specifically for warehousing environment. The RK95, an industrial mobile computer, is a powerful handheld terminal that steps up the data collection game in warehouse environments. It provides users multiple keypad options and intensive scanning usage with versatile reader options. RK95 not only fulfills traditional users' legacy warehouse applications but also offers new applications for both indoor to outdoor use. RK25 is perfect for those environments requiring a big volume of data collection and entry, such as retailing, light warehousing and field mobility. It is equipped with numeric keypads to fulfill diverse user behaviors, especially for those who are used to non-visual data entry operation, working in rugged outdoor conditions, and need custom configured buttons.

Aside from the aforementioned hardware solutions, CipherLab provides the best options to users to help them efficiently manage the devices that they buy and invest in. The mobile device management solution that CipherLab offers makes any device management personnel's life a lot easier. For example, its OTA upgrade mechanism provides considerable convenience, and ReMoCloud ensures easier device manageability across multiple locations.

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